Refund policy

RentToRead is a book rental membership, not a purchase — there is no security deposit, and books remain our property throughout your membership.

Payment and renewal

Your membership is billed in advance for the cycle you choose (3 or 6 months) via Razorpay, and renews automatically at the start of each new cycle unless you've cancelled beforehand. A discount code, if applied, reduces only your first charge — every renewal after that is billed at the full plan price.

Returns (pickup)

Each box is yours to keep for 30 days from the date it's delivered. We arrange pickup for you — there's nothing to book or request. You'll get a message around 30 days after you joined letting you know pickup is coming up soon.

Damaged or lost books

Normal wear and tear from reading is completely fine and is never charged. If a book is lost or damaged beyond repair, we charge a flat ₹150 per book. We always speak with you first — this is never deducted automatically, and we'll never charge you without telling you.

Changing a delivery or skipping a month

Plans change — a trip, a busy few weeks, a child with more unread books than they've gotten through yet. Message us on WhatsApp or email any time and we'll work with you directly: push your next delivery back by a few days, or skip a box for a month and add those books into your following one instead, so nothing you've paid for is lost. There's no self-serve option for this — our team handles each request personally to make sure your plan and billing stay correct.

Cancelling your membership

You can cancel anytime from My Account — no need to contact anyone first. Cancelling stops your auto-payment immediately, so you won't be charged again. Your membership continues until the end of the period you've already paid for, and any box still due in that period will still be delivered on schedule. We don't refund the unused portion of a cancelled membership, but nothing you've paid for is lost — it still arrives. You'll receive an email confirming your cancellation. If you have a specific request, our customer service team is happy to help.

Questions or disputes

Write to us at contact@renttoread.com or message us on WhatsApp at +91 98701 36202, and we'll sort it out.